CITIZEN’S CHARTER At a Glance
| Items | At present (in general) | At present (in emergent need) * |
| Mutation | 15 Working Days | 7 Working Days |
| Water line connection | 15 Working Days | 7 Working Days |
| Site Plan | 15 Working Days | 7 Working Days |
| Site Plan for Multistoried | 30 Working Days | 20 Working Days |
| Building Plan | 15 Working Days | 7 Working Days |
| Multistoried Building Plan | 40 Working Days | 20 Working Days |
| Birth & Death Certificate | 3 Working Days | instantly |
| Enlistment Certificate | 7 Working Days | instantly |
| Permission for sale or gift of any portion of Landed property |
15 Working Days | 7 Working Days |
* An additional charge of Rs. 200/- is required to be deposited in emergent case other than Multistoried Building, for which the additional charge
for Building Plan is Rs. 10,000/- and for Site Plan it is Rs. 5000/-
SERVICE RENDERED ON COMPLAINT:
| Complaint | Action |
| Garbage removal | Within 1 Working Days |
| Water Pipe-line leakage | Within 1 Working Days |
| Street Fused Bulb change | Within 2 Working Days |
| Cleaning of Drains | Within 2 Working Days |
| Dug-pit repair | Within 7 Working Days |
| Broken culvert repair | Within 7 Working Days |